Welcome to Kate Spade New York Shop‘s FAQ section! We’ve compiled answers to the most common questions about our playful yet sophisticated products, delivery options, and shopping experience. Can’t find what you’re looking for? Our Manchester-based team is always happy to help at [email protected].

About Our Products

Q: What types of products does Kate Spade New York Shop offer?
A: We specialize in playful sophistication with our curated collection of accessories, jewelry, handbags, footwear, and fashion items. Our menu includes everything from handbags and backpacks to fashion watches, jewelry (earrings, bracelets, charms), clothing, hats, and various types of footwear (boots, flats, heels, loafers).
Q: What’s the style of Kate Spade products?
A: Our products embody whimsical elegance – think bold colors, unexpected details, and cheerful designs that maintain a sophisticated edge. Whether you’re looking for a statement handbag or everyday jewelry, our pieces are designed to spark joy while maintaining timeless appeal.
Q: Are your products authentic Kate Spade?
A: Absolutely! We are proud to offer 100% authentic Kate Spade New York products. Each item is carefully selected and packaged with the quality and attention to detail the brand is known for.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and enjoy faster checkout in the future.
Q: I forgot my password. How can I reset it?
A: Click on “Forgot Password” on the login page, and we’ll send a password reset link to your registered email address. If you don’t receive it within 10 minutes, please check your spam folder or contact our customer care team.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your Kate Spade favorites to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

Q: What payment methods do you accept?
A: We accept: Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure channels to ensure your information is protected.
Q: Is it safe to enter my credit card information on your site?
A: Your security is our priority. We use industry-standard encryption to protect all transactions. You’ll see the padlock symbol in your browser indicating a secure connection when entering payment details.
Q: Why was my payment declined?
A: Payment declines can happen for various reasons: insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again. If issues persist, contact your bank or try an alternative payment method.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding select regions in Asia and remote areas. During checkout, simply enter your address to confirm we can deliver to your location.
Q: What are my shipping options?
A: We offer two convenient options:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch with tracking.
2. Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch.
Q: How long does order processing take?
A: We process orders in 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.
Q: Will I have to pay customs fees?
A: International customers may be subject to customs fees, taxes, or import duties depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. Click the tracking number to follow your package’s journey to your doorstep!

Returns & Exchanges

Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of receipt. Items must be unused, in original condition with all tags attached. Contact our customer care team at [email protected] to initiate a return.
Q: How long do refunds take to process?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your bank’s processing time.
Q: Do you offer exchanges?
A: Currently, we process returns and ask you to place a new order for the item you’d like instead. This ensures you receive the freshest stock available.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item received is damaged or incorrect. We recommend using a trackable shipping method for returns.

Contact & Support

Q: How can I contact customer service?
A: Our Manchester-based team is happy to help! Email us at [email protected] for any inquiries. We typically respond within 24-48 hours during business days.
Q: What are your business hours?
A: Our customer care team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed the next business day.
Q: Where is your company located?
A: Our headquarters is at 12 Knox Street, Manchester, US 06040. Please note this is an administrative office and not open for in-person shopping.

Still have questions? We’re here to make your Kate Spade shopping experience as joyful as our designs! Contact us anytime at [email protected].